Frequently asked questions
General Questions
We primarily deploy, customize, and support Open Journal Systems 3.x. If you are still on OJS 2.x, we can plan and execute a full migration to OJS 3.
Tell us your journal URL (if any), OJS version, hosting situation, desired services, and timeline. Use the quote form on our homepage or contact page.
Yes. We support academic journals, society publications, and independent publishers launching or scaling on OJS.
We reply to email within one business day. Live support on this site answers common questions instantly using our knowledge base.
Yes. We troubleshoot production issues, improve performance, customize themes, and upgrade outdated OJS installations.
OJS Services & Setup
A standard OJS 3.x installation and basic configuration usually takes 2–5 business days, depending on hosting access and journal requirements.
Yes. We design and build custom OJS themes aligned with your journal branding, including reader pages, typography, and submission workflow styling.
We configure DOI registration plugins, ORCID, payment gateways, and other OJS plugins as part of installation, migration, or integration projects.
Yes. We offer managed journal hosting with backups, security updates, and monitoring so your editorial team can focus on publishing.
Setup includes server requirements review, OJS installation, journal settings, user roles, submission workflow, email delivery, and basic editorial configuration.
Billing & Pricing
Plans cover installation, configuration, theme work, migrations, and ongoing support at different levels. Visit our pricing page or request a quote for a scope matched to your journal.
After paying via bank transfer, PayPal, mobile wallet, or crypto, send your receipt or transaction reference to hello@ojsguru.com. We confirm within one business day.
Yes. Our plans are designed to be scalable and cost-effective, making professional OJS setup accessible to new and growing journals.
Yes. Established publishers with multiple journals or complex migration needs receive custom quotes based on scope, timeline, and support level.
Yes. Support plans include maintenance, troubleshooting, updates, and priority assistance depending on the package you choose.
Support & Maintenance
Yes. We migrate journals from OJS 2.x, other OJS installs, and other platforms with content transfer, plugin review, URL redirects, and post-migration QA.
Yes. We provide maintenance, updates, troubleshooting, and editorial workflow support through support plans and live chat on this site.
We run QA on submissions, issues, users, and plugins, then provide handover documentation and optional training for your editorial team.
We diagnose server, database, and plugin issues, restore from backups when available, and harden your installation to reduce future risk.
Use the Live support button on any page to chat with our assistant, browse these FAQs, or contact us by email for account-specific help.
OJS Guru — Open Journal Systems specialists for installation, customization, and migration. 