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Chat with our support assistant for quick answers about OJS installation, themes, migrations, and billing.
Live Support
Chat with our AI assistant for quick answers about OJS services.
FAQs
Browse common questions about services, timelines, and how we work with journal teams.
Email support
Need account-specific help or want to share files? Email us and we reply within one business day.
Contact form
Send a detailed message about your journal, hosting, or customization project.
Knowledge base
Popular support topics
Our live chat assistant is trained on these knowledge base topics.
General
About OJS Guru
OJS Guru is a dedicated Open Journal Systems partner for universities, society publishers, and independent journal editors worldwide. We hav...
General
How OJS Guru works — four steps
Our process has four stages: (1) Discovery and planning. Free consultation to understand your publishing goals, workflow, server environment...
Services
OJS installation and server setup
We install Open Journal Systems 3.x on your server or hosting account with correct PHP and database configuration, SSL activation, file perm...
Services
OJS theme and journal branding
We customize OJS themes to match your journal identity — logo, colors, typography, header and footer, article and issue layouts, and mobile-...
Services
OJS plugin installation and configuration
We install, configure, and test plugins your journal needs: Crossref DOI registration, ORCID author verification, OAI-PMH metadata harvestin...
Services
OJS journal migration and upgrades
We migrate journals from OJS 2.x to OJS 3, from WordPress or other platforms to OJS, and between servers or hosts. Every migration includes ...
Services
Peer review workflow configuration
We configure complete editorial and peer review workflows in OJS: submission forms, section editor assignments, single-blind and double-blin...
Services
SEO, DOI registration, and indexing compliance
We configure OJS for technical compliance with DOAJ, Scopus, Google Scholar, and Crossref: metadata schema, OAI-PMH endpoint, open access li...
Services
OJS editorial team training
We deliver live, role-specific OJS training for journal managers, section editors, copyeditors, and reviewers — tailored to your actual conf...
Services
Managed OJS journal hosting
Managed journal hosting includes server provisioning, OJS installation, automated backups, SSL management, security updates, uptime monitori...
Support
OJS troubleshooting and error fixes
We diagnose and fix common OJS failures: HTTP 500 internal server errors, white screens, plugin conflicts, failed upgrades, broken submissio...
Billing
Pricing structure and quotes
Pricing is project-based and tailored to your journal scope — we do not publish fixed rates because complexity varies by server environment,...
Billing
Payment methods and project confirmation
After you approve a quote, complete payment using bank transfer, PayPal, mobile wallet, or cryptocurrency on the payment methods page. Send ...
Support
Support hours and response times
Office hours: Monday–Friday 9:00 AM–6:00 PM, Saturday 10:00 AM–4:00 PM, Sunday closed (times may vary by client timezone; all work is delive...
General
Getting started with OJS Guru
The easiest way to start is the free quote form on the contact page. Describe your journal, current OJS situation, and the service you need....
General
Which OJS version do you support?
We specialize in Open Journal Systems 3.x — currently the most widely deployed and actively maintained version of OJS. This includes all OJS...
General
What information do you need to provide a quote?
To prepare an accurate quote, it helps to know: your journal URL (if one exists), which OJS version you're currently running (if any), your ...
General
Do you work with universities and independent publishers?
Yes — our clients include university presses, academic departments running their own journals, independent scholarly publishers, professiona...
General
How quickly do you respond to inquiries?
We respond to all email inquiries within one business day — usually faster. For urgent issues (journal down, submission system broken, misse...
General
Can you help with a journal that's already live on OJS?
Yes — this is one of the most common situations we handle. Many journals launch on OJS with incomplete configurations, outdated plugins, or ...
General
Do you work with journals outside Pakistan and the US?
We serve journal publishers in 20+ countries across Asia, Africa, Europe, the Middle East, and the Americas. All our work is delivered remot...
Services
How long does OJS installation take?
A standard OJS 3.x installation with basic configuration — including server setup, database configuration, SSL activation, email notificatio...
Services
Can you customize our OJS journal theme?
Yes. We design and implement custom OJS themes matched to your journal's brand identity — including your logo, color scheme, typography, hea...
Services
Can you set up DOI registration and plugins?
Yes — plugin configuration is one of our most requested services. We configure DOI registration with Crossref (including prefix registration...
Services
What does your OJS hosting service include?
Our managed journal hosting includes server provisioning, OJS installation, automated backups, SSL certificate management, security updates,...
Services
Can you help my journal get accepted into DOAJ?
We handle the technical configuration that DOAJ requires — correct OAI-PMH metadata output, Creative Commons license display on all article ...
Services
Can you help my journal register with Crossref for DOIs?
Yes. We assist with the full Crossref membership and DOI registration process — including helping you prepare the membership application, co...
Services
Can you fix OJS errors — 500 errors, white screens, broken plugins?
Yes. Server errors, white screens of death, broken plugin configurations, and failed OJS upgrades are among the most common issues we resolv...
Billing
How is your pricing structured?
Our pricing is project-based and tailored to the scope of your specific journal and service needs. We don't publish fixed rates because two ...
Billing
What payment methods do you accept?
We accept bank transfer, PayPal, and mobile wallet payments. After completing payment, send your transaction receipt or reference number to ...
Billing
Are your services affordable for small or new journals?
Yes. We work with journals at every stage — from first-time editors launching their inaugural issue to established university presses managi...
Billing
Do you offer custom pricing for multi-journal publishers?
Yes. Publishers managing two or more journals receive custom package pricing based on the combined scope of work, shared infrastructure, and...
Billing
Do you offer refunds?
We are committed to delivering exactly what is agreed in the project proposal. If a deliverable is not completed as specified, we fix it at ...
Support
Can you migrate our existing journal to OJS 3?
Yes — journal migration is one of our core services. We migrate journals from OJS 2.x to OJS 3, from other platforms (WordPress, DPubS, Drup...
Support
What ongoing support options do you offer?
We offer monthly technical support and maintenance packages for journals that need regular attention after launch. These cover OJS version u...
Support
What happens after my project is completed?
After every project, we run a full QA check across all configured elements, prepare handover documentation specific to your journal's setup,...
Support
Can you fix a hacked or compromised OJS journal?
Yes. OJS installations that haven't been kept up to date are common targets for spam injection, file defacement, and database attacks. We di...
Support
My journal was rejected from Scopus. Can you help?
Scopus rejection is rarely just an editorial issue. It frequently involves technical deficiencies in how the journal's metadata, article str...
Support
How do I get started with OJS Guru?
The easiest way to start is to fill out the free quote form at ojsguru.com. Tell us about your journal, your current OJS situation, and the ...
